Salesforce Business Analyst

Cloud Quest is a leading provider of innovative Salesforce solutions, dedicated to driving business growth and transformation. We empower businesses to optimize their operations and achieve success through Salesforce technology, with a focus on excellence and customer satisfaction.

Position Overview:

We are currently seeking a skilled Salesforce Business Analyst to join our team. The ideal candidate will play a key role in bridging the gap between business needs and Salesforce solutions, translating requirements into actionable insights and effective solutions. This role offers an exciting opportunity for someone with strong analytical skills and Salesforce expertise to make a significant impact in a dynamic and collaborative environment.

Responsibilities:

• Collaborate with clients and internal stakeholders to understand business processes, objectives, and requirements, and translate them into Salesforce solutions.
• Conduct business process analysis, requirement gathering, and documentation to identify gaps, opportunities, and challenges, and recommend solutions to address them.
• Define and document business requirements, user stories, use cases, and acceptance criteria to support Salesforce implementation and customization.
• Work closely with Salesforce architects, developers, and administrators to design and implement solutions that meet business needs and objectives.
• Perform data analysis, data mapping, and data validation to ensure data integrity and consistency across Salesforce and other systems.
• Provide ongoing support and training to end-users, and facilitate user acceptance testing (UAT) to ensure solutions meet business requirements and user expectations.
• Stay informed about new Salesforce features and updates, industry trends, and best practices, and recommend enhancements to optimize Salesforce solutions.
• Collaborate with cross-functional teams to deliver high-quality solutions and drive continuous improvement in Salesforce capabilities and processes.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or related field.
• Minimum of 3 years of experience as a business analyst, with a focus on Salesforce implementations and enhancements.
• Salesforce certifications such as Salesforce Certified Administrator or Salesforce Certified Sales Cloud Consultant are preferred.
• Strong understanding of Salesforce platform capabilities, processes, and best practices.
• Excellent analytical, problem-solving, and critical thinking skills, with the ability to translate business requirements into actionable insights and solutions.
• Proficient in business process analysis, requirement gathering, and documentation techniques.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with clients, stakeholders, and project teams.
• Experience with Agile methodologies and tools such as Jira or Salesforce Agile Accelerator is a plus.
• Ability to work independently, manage multiple priorities, and adapt to changing priorities in a fast-paced environment.

Why Join Us:

• Opportunity to work with cutting-edge technology and industry-leading Salesforce solutions.
• Collaborative and supportive team environment where your ideas and contributions are valued.
• Competitive compensation package, including salary, benefits, and opportunities for professional development.
• Chance to make a meaningful impact by bridging the gap between business needs and Salesforce solutions.
• Dynamic and fast-paced work environment with opportunities for growth and advancement.